About this vacancy

Farnworth Rose is an exceptional company to work for, with a highly experienced residential conveyancing team in Lancashire and beyond. Their strong relationships with estate agents and mortgage advisors streamline transactions, while partnerships with SDLT calculation specialists ensure accurate assessments and potential savings for clients. With a 99% client satisfaction rate in accessibility and user-friendly resources like conveyancing brochures and SDLT Compass guides, Farnworth Rose prioritises professionalism, collaboration, and outstanding customer service, making it an excellent workplace choice.

Duties/main responsibilties include:

This vacancy involves undertaking daily tasks including:

• Development of our case management system (some IT knowledge is crucial)
• Assist the Operations Manager in implementing changes to processes, both IT wise and set up for all staff.
• Assisting the operations manager with any projects that may arise.
• Greeting clients in reception when they attend to drop documents off.
• Photocopying/scanning incoming post into the case management system.
• Binding legal documents.
• Inputting data into our case management system for new and existing clients.
• Opening of new files and issuing our initial client care packs to clients.
• Reviewing the return of these client care packs and requesting any further information from clients.
• Regularly updating clients details and information on our case management system.
• Answering the telephone and transferring calls.
• Taking detailed telephone messages.
• Dealing with incoming and outgoing post.
• Arrangement of appointments.

Working week

Monday to Friday