Customer Service Training, fundamentals, Understanding Customer NeedsNon-Accredited • Non-Accredited
About the course
This training course will allow you to empower your team to increase repeat business, improve client interaction and increase satisfaction levels by gaining the skills and techniques for delivering excellent customer service to your internal and externals partners. You will look at discovering and understanding customer needs by learning the means and importance of good customer service. The sessions will also cover customer satisfaction, communication skills, non-verbal communication and body language, and dealing with customer complaints.