Certificate • Level 2
About the course
On this course you will be assessed regularly and will complete knowledge questions to demonstrate the required knowledge and skills for customer service.
Candidates need to pass every assessment criteria, which are descriptions of what the learner is expected to demonstrate. While completing this qualification, learners will develop the knowledge, understanding and essential skills employers look for in employees.
Working at level 2 for Maths and English
Unit 1 - Principles of Customer Service
Unit 2 - Understand Customers
Unit 3 - Understand Employer Organisations
Unit 4 - Understand how to Communicate with Customers Verbally and in Writing
Unit 5 - Know how to Process Information about Customers
Unit 6 - Understand how to Resolve Customer Service Problems and Challenges
Unit 7- Understand how to Develop Customer Relationships
On this course you will be assessed regularly and will complete knowledge questions to demonstrate your acquired knowledge and skills. For each unit a set of knowledge questions are issued as the formal assessment for that unit. You complete this through the online learning platform and receive written feedback from our expert tutor. There is the option to complete this paper based should it be required. You will need to pass all 7 units and ensure your answers to the questions meet the required assessment criteria.
Careers & Progression
Learners who successfully achieve this qualification could progress to; Employment having gained a recognised qualification. Further online learning courses such as Team Leading and Business Administration. Further upskilling in essential digital skills.
Access to a device at home for examples, desk top computer, laptop, tablet. Internet access.
Full access to the online learning platform. You also have the opportunity to join us on our Campus at our weekly support sessions where our friendly advisors will be on hand to provide you with support, technical advice and guidance.
Information About Fees
This qualification is funded. Enquire now to find out if you are eligible. Terms and conditions apply