About the course

This course has been developed to support learners with the skills they need to apply for entry level positions in Customer Service.

On this course you will gain the core skills required for these jobs which inlcudes, word processing, business communications, customer service skills and sales skills in retail.

The course will run over eight days during a two week window so you can develop these skills quickly to focus on applying for jobs.

On this course we will support you with the skills required to apply for jobs in this sector which will include CV writing and job application skills.

We are delievering this course in September and April so you can develop the skills in preparation for the busy times of Christmas and Summer in this sector.

Start Date/s

26/02/2024

Modules

Customer service skills Customer service in retail The retail selling process Working in an office Word processing software Understanding Business Communication

Assessment

Coursework in college.

Careers & Progression

This qualification is designed to lead in to entry level positions in customer service and retail.

Information About Fees

This course may be fully funded so please speak to a member of our team.