CPD Prepare to Deliver Excellent Customer Service (CPD Certified)

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Type of LearningTraining

Course CodeA6413

Study ModeOnline learning materials with online assessment

Duration4 Hours

CostRead More

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Overview Assessment

About the course

Are you looking to improve your customer service skills by completing some advanced customer service training? This course provides you with key knowledge in relation to the principles of customer service and what it takes to deliver good customer service. You will look at how customer’s needs and expectations are identified and the importance of customer service in an organisation. You will gain the crucial skills you need to be a successful customer service advisor, such as handling complaints from customers and the legislation that relates to customer service.