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Certificate in Principles of Customer service

Certificate • Level 1

Certificate in Principles of Customer service

Certificate • Level 1

Type of LearningAdult Learning

Course CodeA6491

Study Mode+ 19 PT course This will be delivered over 20 weeks at 2.5hours a week

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Or call us on 01282 733373

About the course

On this course you will be assessed regularly and will complete assignments to demonstrate knowledge, skills and behaviours.

Candidates need to pass every assessment criteria, which are descriptions of what the learner is expected to demonstrate.While completing this qualification, learners will develop the knowledge, understanding and essential skills employers look for in employees.

These range from skills such as team working, independent learning and problem solving in situations. You will develop knowledge on -

Principles of Customer service

Understanding Customers

Understanding employer organisations

How to reslove problems and deliver customer service to challenging customers

Understand how you would develop customer relationships

Understand the importance of the principles of equality and diversity in the workplace

Understand how to develop working relationships with colleagues

 

 

 

Type of LearningAdult Learning

Course CodeA6491

Study Mode+ 19 PT course This will be delivered over 20 weeks at 2.5hours a week

CostQuestion tooltip iconRead More

Start Date/s

10/06/2022

Assessment

On this course you will be assessed regularly and will complete assignments to demonstrate knowledge, skills and behaviours. Candidates need to pass every assessment criteria, which are descriptions of what the learner is expected to demonstrate.

Careers & Progression

Learners who achieve this qualification could progress to, Diploma in customer Service, level 3 Certificate in Principles of customer services, level 3 Diploma in Customer service

Have a question? Get in touch!

Or call us on 01282 733373