Home / Apprenticeships / Information Communications Technician – Connect Security Solutions

APPRENTICESHIPS

Information Communications Technician – Connect Security Solutions

16/07/2021

Information Communications Technician – Connect Security Solutions

SectorIT

Level3

LocationBurnley

Hours40

Wage£200.00 weekly

Have a question? Get in touch!

Or call us on 01282 733005

About this vacancy

The successful candidate will have a good knowledge of all our products and services to provide an efficient support service and product training to all our customers. They will provide a high level of support by ensuring all queries are responded to in an efficient, professional and timely manner.

Desired skills

  • Computer literate/ keyboard skills
  • Excellent communication skills – verbal and written
  • Ability to build strong working relationships (internal/ external)

Personal qualities

  • Determined
  • Enthusiastic
  • Team Worker
  • Reliable
  • Sociable Type of Person (Motivational Profile)
  • Self-motivated
  • Achievement orientated
  • Ability to use own initiative
  • Ability to perform effectively when there are pressure peaks
  • Sets high standards and consistently achieves them
  • High degree of accuracy
  • Ability to learn quickly
  • Demonstrated ability to prioritise issues

SectorIT

Level3

LocationBurnley

Hours40

Wage£200.00 weekly

Duties/main responsibilties include:

  • First line for incoming support by telephone and email
  • Making outgoing calls
  • Provide Technical Assistance to IT support Technician
  • Managing Returns for products including Quality Assurance Testing and repairing devices
  • Arranging returns to suppliers and keeping track of what’s fixed / returned
  • Creating quotes and opportunities for costs incurred on returns
  • Test Hardware Products internally and externally
  • Manage Stock Control ensuing good stock levels
  • Packing and Dispatching orders
  • Training customers on products and services
  • Ensure customers are happy with products and services received
  • Maintain clean, tidy and safe office and welfare facilities at all times

Working week

  • Monday to Friday 09:00-17:00 – 30mins lunch (flexibility required dependent upon workloads).

Have a question?Get in touch!

Or call us on 01282 733005

Take the next step toward a career in IT