About this vacancy
Skills Required and Personal Qualities:
- Confident dealing with customer problems.
- Friends and approachable.
- Willingness to learn.
- Punctual and reliable.
- Good communication skills
- Demonstrates initiative.
SectorIT
Level3
LocationNelson
Hours37.5
Wage206.25
Duties/main responsibilties include:
- Dealing with inbound incidents and requests via the companies help desk
- logging, prioritising, and classifying tickets, acquiring as much information as possible.
- First line Support & Investigation
- Escalating to an appropriate engineering where necessary.
- Updating customer on their ticket progress.
- Performing daily and weekly checks of backups and remote monitoring.
- Keep help desk up to date and make sure that every ticket has time logged.
Working week
Monday to Friday 9:00 to 17:00
