About this vacancy

Skills;
Communication: You can effectively express yourself through speaking and writing, and you’re comfortable talking to people.
Computer Skills: You have a good knowledge of computers, including using programmes like Microsoft Office and G Suite (Google Docs, sheets etc).
Attention to Detail: You pay close attention to small things and can organise information accurately.
Teamwork: You can work well with others, both as part of a team and independently.
IT Skills: You feel confident using computers and technology.
Time Management: You are punctual and can manage your time effectively.
Customer Service: You can stay calm and confident when dealing with customer questions or issues (don’t worry, we’ll provide training and support).

Duties/main responsibilties include:

Scrap Local is searching for a dynamic, enthusiastic, and success-driven apprentice to join our award-winning, tech-based business located in the vibrant office space of Rossendale BB4! Rest assured, we are not a physical scrapyard, so no need to worry about oily hands, mucky boots, hi-vis vests, or hard hats!

We are seeking someone to support our Business Operations Team, playing an integral role within our organisation while occasionally assisting our marketing and sales team.

Your responsibilities will include:
Customer Interaction: Handle customer inquiries confidently and professionally, ensuring exceptional service both over the phone and through email.
Customer Care: Provide dedicated assistance to both new and existing customers, promptly addressing their inquiries and ensuring their needs are met.
CRM Management: Proficiently utilise our CRM system to efficiently manage bookings and maintain accurate customer accounts.
Forge Relationships: Cultivate strong relationships with our scrap car and metal agents, who are crucial members of our extensive recycling network.
Target Achievement: Embrace the challenge of meeting daily, weekly, and monthly targets, driving our company towards excellence.
Innovative Contributions: Share your valuable ideas and suggestions to further enhance our already award-winning business. We highly value fresh perspectives.
Industry Knowledge: Expand your understanding of the recycling industry, enabling you to deliver enhanced value to our customers. We will provide comprehensive training.
Administrative Support: As you progress, assist the team in managing invoices and processing purchase orders, showcasing your exceptional organisational skills.
Enthusiasm and Growth: Approach your apprenticeship with enthusiasm, creativity, and a strong desire to learn. Together, we will make a positive impact on the recycling world.

We are excited to have you as part of our team, contributing to our mission of driving change through recycling!

Working week

Monday – Friday

9am – 5pm