Duties to include:
1 Responding to email enquiries
2 Working towards monthly call handling targets, following ongoing training.
3 Part of the role will be processing documentation for benefit claims either by telephone or by post, recording and verifying all documentation received and promptly forwarding changes of circumstances to the Benefit Assessors.
4 Determine Council Tax liability and discount entitlement from information sources to ensure all details held are accurate and make routine amendments where appropriate.
5 Receive and credit payments, maintain, create & amend instalments, payment methods, bill requests, and arrangements to pay Council Tax, NDR and Miscellaneous Income (including overpayments).
6 Update and maintain the Council’s computer systems where appropriate to ensure our customer records are accurate and up to date.
7 Issue parking permits and help with licensing and planning queries.
8 Be responsible for ensuring that public display information is up to date and relevant at all times; take a pro-active role in deciding what information should be displayed.
9 Provide general money advice and assistance to people experiencing difficulties in respects of debts due to the council
10 Report all cases where fraud is suspected to the Customer Services Team Leader.
11 Carry out other appropriate duties consistent with the grading of the post as and when required
- The hours of work will be Monday to Friday 8.45am - 5.00pm
- Total hours per week: 37.00
Weekly wage - £136.90