Jon was previously Head of eCommerce and had accountability for the customer adoption of MBNA’s Public, Online Acquisition and Web Servicing sites (Online Card Services and Mobile Card Services); owning both the strategic roadmap and tactical optimisation agenda for each. In addition, Jon had responsibility for the digital analytics & reporting function as well as business as usual change execution that encompasses web development, configuration and testing.
Prior to joining MBNA Jon spent 10 years working as a consultant to financial service organisations helping them define and deliver strategic online propositions. This saw him working within Retail, Corporate, Private and Wealth Management sectors on behalf of IBM, DeloitteUK and Xantus. Jon’s assignments included spending time working with Aviva, Marks & Spencer Money, Royal Bank of Scotland Group, Coutts, The Co-operative Bank and Sesame Bankhall Group.
For more information regarding the event, please visit EXPAND digital.
Source Url: http://www.burnley.ac.uk/introducing-jonathan-fell-head-of-digital-services-for-mbna/