Customer Service Training (telephone techniques)
Non-Accredited • Non-AccreditedCustomer Service Training (telephone techniques)
Non-Accredited • Non-AccreditedSHARE COURSE
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About the course
This 1-day course is designed for delegates to gain knowledge and deliver the best customer service for clients, leading to improved customer retention. Delegates will look at the following: telephone skills, understanding the primary needs of their customers, dealing with difficult customers and challenging situations, effective listening to build a rapport with the client, and to grasp the importance of efficiency with customers including self-awareness and confidence.
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Have a question? Get in touch!
Or call us on 01282 733373